How do I place an order?
Select the desired item then select “ADD TO BASKET”, next select “Proceed to Checkout” and Click Local Pick-up and Place Order”. If you create a profile on our website. You can also view your past and current orders.
What happens after I place my order?
You will receive an email confirming your order and that your order is now processing.Your Order will take 24-72 hours to prepare. You will receive an email when your order is ready for Pick-up.
How much does the Shipment Cost?
This Cost Varies based on your Location. In Order to receive an Actual Delivery Cost you can “Add to Basket” and follow the checkout Procedure. This will then give you the Delivery Cost under Shipping.
How long does the Shipping take?
Your Order should take about 2-6 Working Days depending on where you are located.
Do I have an Option to pick up my Order?
Yes, you do have the Option to pick up your Order.
What different payment methods are available?
We use Paystack which allows you to pay with Visa, Mastercard, Scan to Pay, Snapscan & EFT.
What happens if I did not receive my order within the 2-6days?
When an Order is picked up from our Warehouse it is scanned and a Tracking Number is assigned to the Order. This Tracking Number is then used to Track the Order wherever it goes. If a customer has not received the Order, we will Track it and send it out again.
What happens if the item I ordered is out of stock?
The Stock Quantity is normally stated on our website but if it is out of Stock and our Site has not been updated, we will then Substitute it with an item that is closest to the one you have ordered and add in a Free Gift.
Do I have an option to exchange my item for a refund?
If you are not happy with the Product, you do have the option to exchange the item to us in its original condition and we will Issue a Full Refund through an EFT transfer.
What is your Return Policy and is there Costs involved?
Users will be liable in terms of section 44(2) of the ECT Act for the direct costs of returning the Goods, such as courier and/or shipping charges. No goods may be returned by the User without prior approval and arrangement with Fino. This can be done through Where goods are to be returned at the User’s own expense, the User may elect to deliver the goods either directly to the Fino Warehouse in person or through the use of a suitable Courier Company.