"I would really appreciate it if you would forward my mail to the necessary people so that they know what a valuable asset you are to their business.

From my very first enquiry, where I had not even included the SK code for the bag, you were kind, sweet, polite and so customer oriented. Your call to me was made only minutes after I sent you the email and even though my order was small you still gave me exceptional customer service.

And then when I made the second enquiry with you, you were just as efficient and service oriented. You promptly answered my questions and gave me all the information that I required in one email. Daphne, it is so rare to find people like you who are so focused on doing their jobs so well. Personally I would like to congratulate you on being such a fine example of what exemplary customer service is all about. Well done young lady, I am indeed a very happy customer.

I thought that your company needed to know how valuable you are to them."